Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Trusted Online Store for Quality Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://avvioshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice product smell so good, I hope will be working, thank u.
Delivery was done quickly and with good packing. Now you have to wait for the result to make sure it works. Thank you seller.
Order arrived fast everything well protected is a good quality product I recommend it for sure I will buy again
Received thank you very much for fast shipping very good
It is well observed but time will tell everything if they are effective as they claim to be later I will publish more comments
arrived on time but not tried it yet,will give more feedback when try it
It arrived in time and form as shown. I'm going to use it to see results. I arrived well packed.
Very satisfied. Thank you so much for the fast delivery.
This good looks orange and soft face I recommend it
Very good and effective and I love it so much for my face brighten and remove dark sport and sunburn from my face 100% good
Has a spectacular aroma. The product arrived in perfect condition, eager to try it ......
Excellent delivery, arrived perfectly well and very protected, thank you
Arrived before the indicated time, the product feels good! The safe benefits will be seen later.
Received quickly than expected it is fast now remains to try.
The delivery is fast and I really like it. I will use it well
it's totally worth the buy...I was a bit scared but I'm happy I got 3 bottles. it's everything they said it is. Great buy,
Very good product, the truth is that I used several expensive and cheap products for wrinkles none gave me results and suddenly I saw this vitamin and I read the comments I said will be false comments but as it does not cost much the product I'm gonna prove I lose anything, I was surprised by you, I swear after 3 days I started to notice the results, I recommend it 100%
I usually buy vitamin C from Amway, I decided to try how a 10 x cheaper product would work. 🤭
Thank you. It arrived in perfect condition. Excellent everything. I recommend the market. I give you five stars