Sow gentle dreams in a tired life
Always leave yourself a place of freedom
Hello,Dear
Welcome to “AXHOME STORE”
1.About Customization
If you need to customize the size, please send the size and the country you need to the online customer service,
and we will calculate the best price for you.
2. About The Size Error Range
Please allow 1-3cm error due to manual measurement,
Please make sure you don’t mind before placing the order.
3. About Creases
Due to restrictions on package shipping in some countries, we have to fold the carpet for shipping.
When you receive the carpet, there may be some creases. After a period of normal use,the creases will gradually disappear
4.About Chromatic Aberration
Product photos are taken by professional photographers and adjusted to be consistent with the actual product.
However, due to lighting, display deviations and personal understanding of colors, etc…
There may be some color difference between the actual product and the picture. This is not a quality issue, please refer to the actual product.
Dear customer, welcome to our store!
Before placing an order, please take a moment to review the following important information:
• New product floating hair treatment:
You may notice some floating hair due to the manufacturing process when you first receive the product. You can remove it by patting or rinsing with water. It has nothing to do with product quality, please rest assured.
• Color accuracy:
Our product images are professionally taken; however, slight color differences may occur due to different display settings, ambient lighting, etc. Please refer to the actual product for the most accurate representation. If you have high requirements for color, please understand and accept it before purchasing to avoid opening disputes after receiving the product.
• Shipping time frame:
We usually ship within 24 hours, and all packages will be shipped within 5 business days. During peak promotion periods, slight delays may occur.
• Packaging details:
Your items will be securely packaged. Upon delivery, please inspect the package for any obvious damage. If the package is damaged, please refuse to accept it so that the courier can handle it accordingly.
• Accurate address requirements:
We only ship to the confirmed address provided at checkout. Please check your shipping details carefully for accuracy.
• Customized Shipping Solutions:
For bulk orders, please contact our customer service to select the best shipping method and get the best rate within the allowed range.
• Drop Shipping Support:
We offer drop shipping services – your order can be shipped directly to your customers and the package will not mention our store details.
• Order Protection:
If the protection period of your order is about to expire, please contact us immediately. We can extend the protection time to ensure that your payment remains safe until you are completely satisfied.
• Measurement Disclaimer:
Please allow manual measurement errors of 1-5 cm (1-2 inches). Please confirm that you are comfortable with this range before placing an order.
• Custom Size Request:
Need a size not listed? Please contact our customer service first. We are happy to provide custom sizes and provide you with a personalized quote.
• Customer Satisfaction:
If your item does not meet your expectations or if there are any issues when receiving it, please contact us directly before leaving feedback or opening a dispute. We are committed to resolving any issues to your satisfaction.
• Creases on the product:
In some areas, shipping regulations require our rugs to be folded, which may cause temporary creases. These creases will fade over time or can be easily removed by:
• Iron the product gently.
• Place heavy objects on each corner to flatten it.
• Spray lightly with water and let it sit.
• Follow our store:
Don’t miss out on exclusive promotions, coupons, and chances to get free gifts with your purchase – click the “Follow” button in our store.
Customer Service Hours
Our customer support team will help you during the following hours:
• Beijing time: 09:00–12:00 / 14:00–18:00
• Moscow time: 04:00–07:00 / 09:00–13:00
• New York time: 20:00–23:00 / 01:00–05:00
• London time: 03:00–06:00 / 08:00–12:00
We also monitor messages outside these hours and respond as quickly as possible.
Thank you for choosing our store. We look forward to serving you and ensuring you have a pleasant shopping experience! If you have any questions or need further assistance, please feel free to contact our customer service team.
