Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Trusted Online Store for Quality Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://avvioshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Eye cream arrived quickly and was well packed. I used the cream every night for 10 days. I saw immediate results. The results speak for themselves. Pink cream is great for depressas and bags under the eyes! My eyes have become much lighter, and my skin has become even smoother and younger. In General, I like them very much, and the price is just right.
Trimala, Before Shvidko. All tsyle.
I love this eye cream. I have very sensitive eyes and have to be careful what I put on around them and within the second day I notice a difference with puffiness under my eyes going away.My eye area even looks brighter. I've been using it now for a month twice daily, even my husband noticed a difference. It works for me!
Great cream! Well reduces dark circles and bags, as well as traces of fatigue under the eyes. Three special steel balls, distribute cream, when applied. Additional effect of skin cooling and easy massage. Wrinkles are smoothed, the look becomes fresh. Recommend!
Eye cream very effectively copes with fine wrinkles and swelling after sleep. I take it constantly, because The seller sends quickly, the delivery is also fast, the cream is super price-quality. Thank you very much. Recommend
My daughter told me about this product & how well it has worked for her. I bought it hoping it help. I have been blowr away by the results!! I100% recommend this eye cream.
looks good, I will try out tonight after cleansing and see how it goes. looks relaxing with the massage balls.
Received on time, haven't tried yet
Remove puffiness after 10-15 minutes after application, I use it in the morning before applying makeup to look even better
The cream has a rich delicate aroma and a light texture that is very quickly absorbed and does not leave greasy marks on the skin around the eyes
My best recommendation to the store, always quality and fresh product. A happy life.❤️❤️❤️
Thank you very much for the quality and excellent product🌸I am very satisfied with the order❤️ Store prosperity❤️
This eye cream is amazing! I only use it for two weeks and noticed a noticeable difference.
Received on time. There is no effect for 2 times of use. Let's see further. Expiration dates are normal. The cream itself is not greasy. At the time NICE.