Dear customer, thank you for your attention!
To ensure your shopping experience,please understand the
following information before placing an order:
✨ About creases →The logistics company has restrictions on the package size for some countries,
so we have to fold the carpet, which will inevitably cause indentations.
But don’t worry, you can restore it to its original shape by flattening it and pressing it/ironing it at low temperature!
🎨 About color difference → The color effect may be different on different screens.
If you need a physical picture, please contact customer service at any time to confirm!
📏 About customization → Support personalized sizes with a width of ≤3 meters!
(No length limit) Please contact customer service to “send your needs + delivery address”~
⏰ Other questions → Contact customer service at any time, we will answer you wholeheartedly!
Thank you again for choosing us!
✨ Tips for first use
When unpacking a new carpet, there may be floating hair left over from the production process.
This is a natural phenomenon of textile technology. It is recommended to use a soft brush to gently sweep or vacuum it.
It has nothing to do with quality issues, please rest assured.
🌈 Color description
We use professional photography to present the color of the carpet, but due to differences in monitors,
light environment and other factors, the actual product may have slight color differences from the picture.
For customers with strict color requirements, it is recommended to refer to the size chart on the details page
or contact customer service for confirmation.
🚚 Logistics timeliness
Regular orders: shipped within 1-5 days, usually within 3-35 days
During the event: Delivery may be delayed by 1-3 days, please contact customer service for urgent items
📦 Inspection and packaging
Please check whether the outer box is damaged when signing for it.
If you find serious deformation or water immersion, please take a photo on the spot and
refuse to accept it, and contact us in time to handle it for you.
Due to the restrictions on the size and weight of packages in some countries, we need to fold the carpet appropriately.
Although it has been carefully wrapped in multiple layers, slight creases may still occur during long-distance transportation.
We apologize for this and provide you with the following solutions:
Tips for restoring creases
1️⃣ Natural stretching method: After unpacking, lay the carpet flat and let it sit for 24-48 hours. Most creases will naturally rebound;
2️⃣ Steam ironing method: Cover the folds with a wet towel and gently iron with low-temperature steam
3️⃣ Flattening with heavy objects: Turn the carpet upside down, cover it flat, press it with a heavy object (such as a book), and let it sit for several hours.
📍 Address precautions
Please make sure the receiving address is correct.
Be sure to check the province, city, house number and contact information before placing an order.
🎁 Customized service
Corporate procurement/bulk ordering: Customizable logistics solutions,
exclusive freight discounts
Dropshipping support: Supports dropshipping,
no store information on the package, customizable greeting cards
📏 Size description
Manual measurement may have an error of 1-5 cm (error <2 inches).
👉 If you have any other questions, please feel free to contact 24-hour online customer service!
May our carpets add warmth and refinement to your home~
