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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, comfortable, can only be washed by hand. Good cost benefit. Fast shipping. Here Curitiba it is very cold so it came in handy.
Very nice coat, very cuddly but it is not lined inside, the same fabric on the outside is the inside.
The tone is very beautiful, the quality is good, it is thick, stretch the fabric. Approx. Size 38 in Mexico. Has pockets on the sides. Arrived very quickly and in good condition.
The jacket has arrived, but the color is a bit different from the seller's photo, it is lighter
Quick! I thought it was thicker... But it's beautiful! Right size! The pockets get a little back... I recommend the product and the seller.
Delivery shwidka. In the photo, the material is known to be told, in reality. Ale won to finish heat and light. Bilsh pidyde for the weather, if the jacket was covered up, and the jacket was worn out earlier.
Loving this jacket and the material is so soft 🥰🥰🥰
I am very big, sleeves is fine but long is too much, skin is also very thin
Same color and arrived ahead of time thank you I recommend
I loved it very much. and beautiful well packed lighter color than expected. cuddly warmer loved it. thank you
The jacket is beautiful, warm, the castle works. She's not fat. For the house is warm enough and comfortable. What will be after washing, let's see
It's the second I buy; It's very soft and rich; Warm; I may buy another color; It came to the Canary Islands fast here; I love it and I recommend it 100🥰
Well received shipping is also fast As soon as you receive your clothes, the dust is excellent. Falling off before you put it on, frantically, I recommend wearing
Left damaged and put many obstacles for the refund caray
Good warm jacket for spring/autumn. Sewn neatly, the lock is small, there are pockets, a beautiful hood. Took 3XL, 50-52 turned out to be a lot, you can take a couple of sizes smaller, it stretches well. The fleece is very soft, but you need to wash it, a little crumbles. The delivery is fast, I recommend it.
My pictures will support my comment. The jacket is not as dark as the picture the comfy lilac or lavender jacket sheds a little. Pockets are not deep. They’re very small not for you to put your hands in maybe some tissue I would not even put change or money you’re gonna lose it, I weigh 240 pounds purchased a three XL I like to layer if it’s cold so I ordered a brown one and a four XL because I like to fit my jacket comfortably. Plus I have brought shoulders. That is another reason why I’m going a size up I hope this helps someone. More like a light fall jacket nothing winter about this jacket.