Shipping & Returns

Shipping

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Your Trusted Online Store for Quality Shopping (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://avvioshop.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Buyer

Review

C***z

verifed buyer

2 Dec 2024

The product arrived in optimal condition but I pay 53 dollars more in customs of my country

E***r

1 Dec 2024

I arrived before the delivery time, the phone arrived without any physical damage and has the battery 100%, I am also impressed that they sent a case and screen protector

E***z

29 Nov 2024

Hi, I am Joshua and I am very grateful for the seller and for the feedback. Obviously, I recommend buying in this store, it is trustworthy. The customs only charged me 6 dollars, in case my Costa Rican friends ask you! Not a lot of money! All I will say is that you first see a mini series phone in person either from your friend or family member (iphone 12 mini or 13) as it may not be to your liking (it is very small) In cameras it does not look so small but when you are already in reality you do not expect how small it is. But still, it is a very good device in case you have a low budget. I recommend it a lot and a thousand thanks to the seller😭🫶🏻Ahh and something else, in case you wonder, the phone will arrive in my region in 20 days and 100% of useful battery! (Thanks for the cell phone guards)

I***o

27 Nov 2024

It is nice new nice it is small but I loved it I recommend I will use it and tell you the shipping was super fast 8 days do not pay anything at customs thank you

Customer

26 Nov 2024

Was the perfect gift, my girlfriend loved it, the seller very kind and attentive to my doubts. Super recommended. It took me approximately 2 weeks to reach Mexico.

J***A

24 Nov 2024

I received the product as it is shown in the publication, everything very well and with 100% battery

original product 256gb I recommend 🥰🥰🥰🥰🥰🥰

a***m

18 Nov 2024

fast delivery and everything ok with phone buying more

R***a

17 Nov 2024

Seller very good and 100% recommended store. Phone fully brand new 0 times charging i check 3tools i am totally surprised. But mobile box copy not orginal.