Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Trusted Online Store for Quality Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://avvioshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the second time I've bought it, I really like it, they are very comfortable and soft.
Did not come with the red pair that it is listed with. That aside, they generally seem comfortable and soft. I didn’t expect the front part to be pure lace, but that’s fine.
Bonitas, also delgadas, turns on a foot depending on how long.
Scenario
The product is as described, the delivery on the specified term was not communicated with the seller. The price quality is not bad compassion, made carefully, there is no smell, light, usually I have a size m, this time I took L, the table indicates how much a person weighs, this size is offered. I received the package in 15 days
The item arrived exactly as described, meeting all my expectations. The color is absolutely beautiful, even better than i had hoped for, with a rich and vibrant tone that really stands out. My wife absolutely loved it and was thrilled with the quality and craftsmanship. It was clear that great attention to detail went into making this item, and it truly exceeded our expectations. Additionally, the shipping process was smooth, and it arrived well within the estimated time frame, which was a pleasant surprise. The packaging was secure, ensuring that the item arrived in perfect condition without any damage. I appreciate the seller's professionalism and commitment to delivering a high-quality product as promised. Overall, i am extremely satisfied with this purchase and would highly recommend it to anyone looking for a similar item. This was a fantastic experience, and i would definitely consider purchasing from this seller again in the future.i look forward to patronising in the future tha
Very good quality, excellent item, I recommend it to everyone.
A little cute!💕Size was perfect and delivery was fast!✨
The size comes small I wear a 34 pants and panties I took a L to make them okay, otherwise the quality is great
very satisfied
The quality is good, but the colors are different from the ad
Delivery 9 days
Very beautiful charm me
ok
Garni Colori. Delivery shwidka. Rozmir vidpovidadak. My daughter. All super.